Dynamite Services

Dynamite IT sought to streamline service contracts and revolutionize IT service delivery. With the goal of enhancing innovation, efficiency, accountability, and customer service, the client desired an overarching services integrator. By conducting extensive user interviews, defining user roles, and designing user flows, we developed a comprehensive brand and proposed a robust system that catered to all user types. The outcome was a unified process and service strategy that completely transformed customer service operations while ensuring effective governance and program/project support for infrastructure management.